1ax's Commitment to Responsible Gaming
1ax believes gaming is enjoyable only when it stays in control. We provide tools and support with every member's mental and financial wellbeing in mind — so that betting remains fun, not stressful.
Our Commitment
1ax is not just a betting platform — we want to create a responsible environment where every member understands their own limits and plays accordingly. Gambling or betting is a form of entertainment — not a guaranteed source of income. Accepting this truth keeps gaming safe at all times.
Our Terms and Conditions contain detailed guidelines on responsible gaming that every member should read. We want every member to play consciously and of their own free will.
Age 21+ mandatory
To open an account on 1ax and take part in any form of betting or casino activity, the user must be at least 21 years old. This rule is strictly enforced. It is each member's responsibility to provide the correct age at registration, and we reserve the right to verify identity if there is any doubt.
Protecting minors from gambling is our priority. If someone under 21 lives in your household and has access to your device, keep your account password secure and do not leave your device unattended while logged in.
Responsible gambling means more than meeting the age requirement — it means making every decision with full awareness. You can find answers to common betting questions on our Frequently Asked Questions (FAQ) page, which we recommend reading before you start playing.
Remember, there is no guarantee of winning in gambling. Never bet money whose loss would affect your daily life. Betting is for entertainment — avoid any thought of taking loans, breaking savings, or cutting essential expenses to play.
- Provide your correct date of birth at registration
- Cooperate with identity verification
- Keep your device password secure
- Block access for minors
Limit-Setting Tools
1ax provides these tools to help you manage your own playing habits.
Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Once this limit is reached, no further deposits can be made, helping you stay in control of your finances.
Session Time Limit
Decide in advance how long you will play in one sitting. Once the set time is up, the system will ask you to take a break.
Reality Check
A message will appear at set intervals reminding you how long you have been playing and how much you have spent.
Loss Limit
Set a limit in advance so that no further bets can be placed after you have lost a specified amount. This protects you from significant financial loss.
Cooling-Off Break
If you want to take a short break on your own, you can activate a cooling-off period of 1 to 30 days. During this time you will not be able to log in to your account.
Self-Exclusion
If you need a longer break, activate self-exclusion. Your account will be completely closed for the set period.
Request Self-Exclusion
If you feel your playing habits are getting out of control, self-exclusion is an important step. Fill in the form below and let our support team know — we will take the necessary action on your account within 24 hours.
No promotional emails or messages will be sent during a self-exclusion period. It is not possible to reactivate your account before the exclusion period ends.
In accordance with our Privacy Policy, the information in this request is kept completely confidential and is used solely for the management of your account.
Or let us know directly via our live chat — we are available 24/7 to help.
Signs of problem gambling
If you notice any of the following signs in yourself, seek help immediately.
Repeatedly increasing bets to try to recover lost money.
Wanting to stop playing but being unable to do so.
Borrowing money from family or friends to place bets.
Continuing to play at the cost of work, family time, or sleep.
Lying to loved ones about your gambling habits.
Feeling restless or anxious when staying away from betting.
Where to get help
You do not have to face this alone — there are three ways to get support.
1ax live chat and email support
At any time — day or night — our support team is ready to speak with you in Bengali and English. Contact us directly via live chat or email us at: [email protected]
Family and trusted friends
Talk openly with the people close to you. Support from family or a trusted friend is one of the most effective ways to overcome a problematic habit.
Professional Counselling
Consult a mental health professional or addiction specialist. Support is available from government and private mental health centres in Bangladesh.
Healthy Playing Habits
Following a few simple rules while playing at 1ax keeps the experience positive at all times:
- Set a separate budget for playing — once that budget runs out, stop for the day.
- Set a winning target — once you reach it, stop playing.
- Avoid playing when you are tired or under stress.
- Do not play under the influence of alcohol or any other substance.
- Take regular breaks and spend time on other activities.
- Never think of playing as a source of income.
Following these habits keeps betting a controlled form of entertainment. You can learn more about 1ax's values and goals on our About Us page.
How to Recognise a Problem in Someone Close
Sometimes a family member or friend can get caught up in problematic betting behaviour but is unable to ask for help themselves. There are certain signs to watch out for:
- Sudden financial difficulty or increasing debt.
- Losing track of time and spending hours on a phone or computer.
- Withdrawing from family or friends and becoming irritable.
- Repeatedly borrowing money without explaining why.
If you think someone is in this situation, speak to them calmly without anger and encourage them to seek advice from a professional counsellor. You can also inform our support team if needed.