1ax Privacy Policy
This document clearly explains how your personal information is collected, why it is used, and how it is kept secure.
Introduction and Applicability
This Privacy Policy ("Policy") is issued by the organisation operating the 1ax platform ("Company", "we", "us") and applies to all registered and unregistered users of the website https://1axbet.cam and its mobile applications ("Platform").
By accessing this Platform or creating an account, you accept all the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents together govern the relationship between you and us.
The purpose of this Policy is to inform you of what 1ax does with your personal information, why it does so, and what rights you have. We believe that transparency and honesty are the foundation of long-term trust.
How We Collect Information
1ax collects your information in the following ways:
2.1 Direct Collection
You provide information directly to us when you register on our Platform, make a deposit, withdraw funds, contact our support team, or fill in any form.
2.2 Automatic Collection
When you use our website or app, certain information is collected automatically through technical means. This includes your device's IP address, browser type, operating system, click patterns, and session duration.
2.3 Collection via Third Parties
For payment processing (bKash, Nagad, Rocket) and identity verification, we may receive a limited amount of information from trusted third parties, which is used to maintain the quality of our services.
Types of Information Collected
1ax may collect the following types of information:
3.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Username and password (stored in encrypted form)
3.2 Contact Information
- Mobile number
- Email address
- Residential address (where applicable)
3.3 Financial Information
- bKash, Nagad, or Rocket account number (for transaction verification)
- Deposit and withdrawal history
- Balance and bonus information
3.4 Activity Information
- Gaming history and betting details
- Time spent on the Platform and activity logs
- Preferred games or categories
3.5 Technical Information
- IP address and geolocation (at country level)
- Device identity and operating system
- Cookie and session data
Purpose of Using Information
1ax uses your information only for specific and lawful purposes. Our main purposes are described below:
4.1 Account Management and Identity Verification
Information is used to create, maintain, and secure your account. Identity information is required for age verification (21+ years) and legal compliance.
4.2 Financial Transaction Processing
Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The system automatically verifies this information to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳1,000.
4.3 Service Improvement
By analysing your usage patterns, we make the Platform easier and more useful. This includes game recommendations, relevant offers, and interface improvements.
4.4 Communication and Support
Contact information is used to communicate with you via live chat or email, send important notices, and provide support. Our support is available 24/7 in Bengali and English.
4.5 Ensuring Responsible Gaming
We monitor user activity in line with our responsible gaming policy — to identify whether anyone is playing at an unusual or harmful level and to take precautionary action where needed.
4.6 Fraud and Abuse Prevention
Technical and activity-related information is used to detect multiple accounts, bonus abuse, and suspicious transactions.
Sharing Information with Third Parties
1ax does not sell your personal information and does not transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
5.1 Payment Processors
The minimum necessary information required to complete financial transactions via bKash, Nagad, and Rocket is sent to the relevant payment processor. These organisations operate under their own privacy policies.
5.2 Technology Infrastructure Providers
For cloud hosting, cybersecurity, and data backup services, we work with trusted technology providers under contractual data processing agreements. These parties are bound by strict confidentiality obligations.
5.3 Legal Obligations
Relevant information may be provided in response to a court order, a lawful request from a law enforcement authority, or other legal obligations.
5.4 Business Restructuring
In the event of a company merger, acquisition, or sale, user data may be transferred to the new organisation. You will be notified in advance in such cases.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Essential Cookies
These are necessary to run the Platform's core functions — including maintaining login sessions, security verification, and displaying balances. Disabling these cookies will prevent the site from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, theme, and settings, so you do not have to reconfigure them each time you log in.
6.3 Analytics Cookies
Anonymous statistical data is collected to understand which parts of the site are used most and where issues exist. This data cannot be used to identify individuals.
6.4 Cookie Control
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may limit some services.
Data Storage and Security
1ax uses industry-standard security technology to keep your personal information secure.
7.1 Encryption
All communication between you and our servers is secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive data are never stored as plain text — they are kept only in hashed form.
7.2 Access Control
Only relevant staff can access your information, and every access is recorded in a log. Authorised staff operate under strict confidentiality agreements.
7.3 Data Retention Period
All information is retained for as long as the account is active. Even after an account is closed, financial transaction records are kept for a defined period in accordance with legal obligations. Once no longer needed, data is securely deleted or anonymised.
7.4 Response to a Data Breach
If a security breach occurs that affects your information, we will notify you as quickly as possible and take the necessary protective steps.
User Rights
As a user of the 1ax Platform, you have the following rights:
8.1 Right to Access
If you want to know what information we hold about you, submit a request through support. We will inform you in writing within a specified timeframe.
8.2 Right to Correction
If any information we hold about you is incorrect, you can request a correction. Some information can be updated directly from your account settings.
8.3 Right to Deletion
You can request to close your account and have your information deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 Right to Object to Processing
Contact our support team to stop marketing communications or to object to a specific type of data processing.
8.5 How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team via live chat or email. We generally respond within business days.
Protection of Minors
All casino and betting activities on 1ax are strictly restricted to users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration and during identity checks. If we receive a complaint about an account belonging to a minor, that account will be immediately closed and the associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately. For more information on responsible guardianship, visit our Responsible Gaming page.
Policy Changes and Updates
1ax reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the policy:
- The "Last Revised" date at the top of the page will be updated.
- Registered users will be notified via email or platform notifications.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
It is in your own interest to review this page regularly. You may also visit our About Us page to understand the full legal framework governing your relationship with us.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
We take your privacy seriously and are committed to resolving any concerns promptly and effectively. For general questions, you may also visit our Frequently Asked Questions (FAQ) page.